Sync Challenges Fixed

During the server move, I found the underlying cause of the sync performance issues. You should now see a delay as the sync from your device prepares and transmits data. At the point of actually syncing at the server, it should only take a few seconds to complete.

If you are still having trouble with Sync, please contact me again to let me know.

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Belle Wang

|2011-06-11 17:34:24

Hi!
Still having syncing issues... will not sync in either direction (change
made on iphone, then sync'ed; or change made online, then
sync'ed).

Thanks,
Belle

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Jason

|2011-06-15 23:00:37

Sorry you're having sync problems, Belle. I went ahead and ran one manually
which was successful. Please try another sync and let me know how it goes.

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Arthur - Sync issue

|2011-06-15 21:50:39

Really love your app. So I bought the DH Audio a well

Here's the sync issue I
face:

I saved many bookmarks at my original DianHua app. I registered under the
same email that I'm using here. I clicked Sync in the bookmark section. The Sync
is successful

Then I went to the website and login to my account. Click on
bookmark. None of my bookmark folder or words are shown.

Any suggestions on
resolving this? Thanks again for the great work you have done

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Jason

|2011-06-15 22:53:03

Sorry you're having trouble with Sync, Arthur. It looks like you have accounts
at two different addresses. In both cases, sync was not running to completion.
I went ahead and ran it manually on the server so you should be able to see your
data on the website. Once you're comfortable you have the right account, try a
sync from your device again and let me know how it goes.

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Arthur - Re: Sync Issue

|2011-06-15 23:10:19

Thank you for the really quick help. I can see my sync data on the website now
Since you are so helpful, let me provide you my mini-test report here:

Test 1:
Sync with DianHua
- I added a new single word "you (ni)" in the
"Business" bookmark folder
- I sync'ed the bookmark
- Bookmark sync
successful
- I revisited dianhuadictionary.com
- I logged out and log back in
again with this email account and password
- I do not see the word "you
(ni)" at the "Business" folder being added at the website..
ISSUE1

Test 2: Sync with DH Audio
- I now do a different test with my newly
purchased DH Audio app.
- The bookmarks is empty currently
- I click sync
-
Sync is successful
- But when I reload the App on my iPhone, no bookmarks shown
on the iphone... ISSUE 2

Can you please further help me resolve Issue 1 and 2?

Please let me know if you need any system info

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Jason

|2011-06-15 23:52:04

Thanks for the detailed information. There is definitely something unusual
going
on with your sync data that isn't happening to the majority of users.
I'm
looking into it, but it could take some time to resolve.

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Mark	\|2011-07-06 21:03:20

Jason,
Not able to sync anything, and all bookmarks have been mysteriously
erased on my iphone (still there online, thankfully).
Thanks,
Mark

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Jason

|2011-08-16 12:09:30

Sorry I lost track of this. It appears that there may be an issue related to an
iOS update somewhere along the way. It you kill DianHua and start it again, do
the bookmarks come back? I haven't experienced this situation myself, but I
have 2 reports now where this happened to other users.

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Janice - Still Waiting for Reply to Previous Comment

|2011-11-11 12:01:18

I emailed three days ago about not being able to synch and haven't gotten a
reply. I have two problems. 1) synching doesn't work. I get a message that
Ipod isn't communicating with dianhua.com 2) I tried synching a few times
after I first emailed and it worked once, but it synched to an earlier set of
data and I lost a lot. Am wondering if you can restore old in hopes you have
files from multiple dates.

I hope to hear soon. I read in the website that
you reply within two business days and it's beyond that. I love using dianhua
and need to add some info, but don't want to until the problem is fixed.

Janice

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CyanConker

|2011-11-29 08:41:29

Hi

I have sync Problems as well. When I am syncing the Online and the app
bookmarks are never the same. And now, mysteriously, there is just one folder
left online which i can click on, but if I use the "move to" button, all
my other folders appear but i cant access them from the website. And as I said,
the app bookmarks are completely different.

Wouldnt it be better if you make
it possible to move the folders withon the app and then just "backup"
them online?

Thanks for ur help and bseides that, i love this app! Bought DH
Audio as well ;)

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Jason

|2011-12-07 11:37:48

Indeed, the website function was supposed to be a short-term, stop-gap measure
until we put the functions in the app. Unfortunately, it's taking a while to
get the next release out so the feature hasn't made it to the app yet.

It
appears as if your account must have been damaged somehow. Given the amount of
data, it will take me a little while to work through it and find the error.

Sorry for the trouble and glad you like DianHua.

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Lewis

|2011-12-13 14:22:50

Hello,

I recently charged my iphone through my computer and it asked to sync
the files on my phone with those on itunes. I selected yes and now none of my
bookmarks are showing up on my phone. I never used the website with dianhua,
only used flashcards and the dictionary on my phone. Is it possible to somehow
find those bookmarks or are they gone?

Also is it possible to import a csv file
to make flashcards to use on my phone?

Thanks!

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Jason

|2012-03-20 13:08:23

Sorry it has taken me so long to reply. We switched e-mail systems recently,
and apparently I've had some mail filtered server side that shouldn't have been
filtered.

If you have a backup, there may be a way to dig through the files
and find the file used to store the bookmarks. If I have that file
(dianhuauserdata.sqlite), I can restore your bookmarks to the server which will
allow you to sync them back to your phone.

As far as a csv import, I'm
working on it for the next release, but if doing an import in the interim would
help you recover your data, I can certainly help out.

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